Xbox 360 Update released - Achievement Issue & Freezing should be fixed

[YouuShiii]

just want to say that I still have the same problem with achievements here ..
Have tried to :
-Recover Gamertag
-Re DL the entire game & addon
-try to delete system cache.

Still also have problem to start the game (black screen for an hour or so right after the game update itself.

Have a 320GB COD MW3 Xbox.

I want also to make a quick reply to Winger. I'm enjoying the fact that some people here at HPE HEAR us and they're actually looking for a solution to our problems.

I have some problems with other games and trust me ... this SUCKS more than this one example ?
Army Of Two the 40th day -> Still no patch for multiplayer achievements.
Spare Parts -> Unable to connect to french EA Servers for 6 Month (problem solved in november)

So I'm really glad they answered us here

THANK YOU HIDDEN PATH (keep it up making great TD games)

[holeydonut]

For what it's worth, my game crashed immediately upon installing the update (X360). When I started the game this morning I was prompted to install an update. After installing I went straight to a black screen and had to reboot the XBox.

[jeffpobst]

after that reboot - do you have any future problems?

[YouuShiii]

Since I have the same problem with the update I will answer to you.
After the reboot, I still have problems with :
-Achievements (not enough space bla bla bla ...)
-Game freezing randomly (can't even finish one level when the finally wants to start)

[Jaffa Cake King]

Played this quite a lot over the past few days and whilst my achievement issues have been resolved the game keeps freezing on me continually. It doesn't seem to be tied to any specific map or game mode. One of the main culprits for this freezing occurs when i go back to the main menu after completing a level. If i accidentally click back from the main menu so it takes me to the screen where it says "Defense Grid" and "Press Start" and i then press start to go back to the main menu the game will lock up and i have no option but to reboot my Xbox.

[Headsculler]

Same issue here. Repeated this one twice on my 360 slim, second attempt was with a cold console (cooled for several hours after first lockup). I'm in Roseburg, OR.

[QUOTE=winger;3537]Got the new update. Still getting achievement error. In fact it's even worse than it was. Just crashed on wave 83 of super grinder (You Monster - Surprise Party). This really sucks! I'm in Ireland btw.
...snip.../QUOTE]

[Slermy]

1st, I'm loving this expansion pack, thanks Hidden Path! It's great to have DLC so far into a product's life cycle.

However, I and my girlfriend are still getting the "can't award achievement" error message post patch. My profile is on a USB stick and hers is on an actual memory card.

I also have not been awarded the achievement for getting gold on a You Monster story mission though I've gotten two since the patch it.

Also post patch there has been a noticeable increase in random freezes. Tends to happen either just a few waves into a match, or when one of us backs out to the main menu and logs out so that the other can log in to play.

I have not tried deleting the game & content yet, so I will try that next.

[Buds]

@jeffpobst

I picked up Defense Grid: The Awakening earlier this month. Reading all the problems about the You Monster DLC, I held off on purchasing that.

After reading that it had been patched, I downloaded it today. Upon starting up my game, it immediately crashed and I got an error message via the Xbox Guide stating that my game data was corrupted and had to be reinstalled.

I deleted the game from my harddrive, redownloaded it from marketplace, and cleared my cache. I restarted the game and beat the first level which gave me an in-game error message stating that it failed to award me one or more achievements because there was not enough storage space. I have over 270GB free on my harddrive.

I never had any problems with the game before I downloaded the You Monster DLC and the patch. Hope you can fix this.

[chaedog]

After that last patch my Achievements for this game still aren't unlocking. I've gotten some gold medals and still still get the error popping up all the time as well.

I'm not too worried though, this expansion is great (and hard) so it'll take me a long time to complete it anyways. I'm sure you guys will eventually figure it out and then it'll get unlocked for everyone. Keep up the hard work!

[Slermy]

Just as an update, I deleted all local content and re-downloaded. Did not help. Will wait for Microsoft to update the data centers as was indicated in the other thread.

[jeffpobst]

We did hear from one user who was having repeated freezes during a You Monster SuperGrinder that when they deleted the game and DLC then redownloaded them both they did not have the freezing issue afterwards. I'm not exactly sure why, but am passing that along.

[Buds]

jeffpobst, I have an update I think you might be interested in.

As I said, I have been getting the message about not being able to award achievements due to not having enough space on my storage device after every mission I played. Well, I moved my saves to USB drive (not sure if this matters) and deleted and redownloaded Defense Grid and the You Monster DLC.

After I started playing, I finished the third mission, it gave me the message about not being able to award achievements, and when I exited that notification box, the "Savant Genius" achievement unlocked. I continued on playing and after many hours managed to complete the story missions (all with gold). I receieved the error message after every single mission I played (sometimes even in the middle of them) and when I finished #8, and exited the error message box, "Majestic Pony" and "You Monster" unlocked.

I completed the remaining story challenges I had left to do, still getting the error message after each one, and the "Best Friends Forever" achievement unlocked.

My point of all this being that even though the error message of not being able to award achievements keeps showing up, the achievements are still being tracked and unlocking properly.

Besides this, I have one major issue since the update. Whenever I exit back to the main menu and hit the B button by accident, taking me back to the start up screen, it locks up my whole console, forcing me to shut it down. I'm playing on a Gears of War slim, so I'm guessing that's the problem.

One last bit of information for you. I believe I know what causes the "scamyoumonster" problem. I received that error yesterday and I thought about what I might have done differently while launching the game. My answer was that I pressed my guide button. I tested it and sure enough every time I hit my guide button while the game was booting up, I got the "scamyoumonster" message once I was loaded in.

[jeffpobst]

Thanks for all the details.

Some info that may help you decipher things: The achievement error wording is confusing, but it is specifically what we have to put on the message box by Xbox technical certification requirements. Basically, you get the error message any time the game checks an achievement ID and the back-end database doesn't know about that achievement (when it should). If, for example, part of the back end listing of achievements was corrupt for just one achievement that you have earned but not received, you'll get an error message sadly every time it checks for any achievements. So, it may only be one acheivement - might even be an achievement from an earlier expansion as there is only one list for all acheievments that has to be replaced any time new ones are added - that is causing your dialog to pop up.

We know that all the id's are correct with the back-end data we are given from Microsoft and we tested it on a test environment called partnernet where it has only one back-end database to my knowledge, and we never saw error messages when we were connected to it. But, I'm suspecting that not all data centers on the production environment have the same info, and one mismatch would cause the error to come up even if all other achievements are being awarded (as you are observing).

The guide button makes sense, in that the game is required to stop working when the guide comes up, so that can cause the game to stop loading, and then when you return, for some reason that we don't know yet, after the new dash, the game thinks "I'm done loading" when it isn't done loading. The guide button is a particular way you as a user can delay loading, and help cause the issue. I'll see if we can duplicate that in the test environment - I think our testers did try that when we were trying our best to duplicate the issue, but I'll verify that.

One other clue is that the slim boxes seem more susceptible to issues than others by report. That simply may be statistics that more people buying the game are on slim boxes, or there may be something there too - something for us to pay attention to when we can figure out if there is more going on than just bad back-end data.

Jeff

[Slermy]

Another update from myself.

I finished the You Monster Expansion and was correctly awarded both the "Majestic Pony" and "You Monster" achievements. However, "Beating a Dead Potato" still remains locked.

Still getting the "failed to award achievement" message, but I haven't had any more lock-ups since deleting and re-downloading.

Hope this info helps.

[winger]

One other clue is that the slim boxes seem more susceptible to issues than others by report. That simply may be statistics that more people buying the game are on slim boxes, or there may be something there too - something for us to pay attention to when we can figure out if there is more going on than just bad back-end data.

Jeff

A bunch of my friends (myself included) are experiencing these issues on standard 360 Elite consoles.

[Buds]

Well, after many hours of re-trying, I finally got my 35 gold medals, and can confirm that "Beating a Dead Potato" also unlocks correctly.

I tried my game out on my other two Xboxes (60gb Pro and an old standard arcade) and didn't receive the error message on either of them.

[Ronin055]

Over the Christmas Holiday, I was at the inlaws. So I recovered my profile, and downloaded DG freash on a new system. Then I downloaded all the content and started to play. Right in the middle of a level, BANG ! It froze, and announced that one or more achivements couldnt be awarded and that I was either disconected from XBL or my storage device was full.

This was on a new xbox slim with hard drive. I think it has like 220g free.

So, no, the game isnt fixed.

[Chiaggi]

I wasn't sure how to cross-post between forums so I am doing it the old- fashioned way. I just posted to the "What we Know as of the 17th" thread, but this one looks to be more active, I wanted to post here as well:

First off, I have gone through the grab-the-latest-update-it-failed-and-then-deleted-and-completed-the-complete-download dance.

While I have to say that I am happy I got to play for about two hours this morning, this is the first time that the game has worked since 17 December. Unfortunately, I have no idea what voodoo was invoked in order to play the game. More often that not, the game goes into what I call a Black Screen of Death - screen goes black, nothing happens (drive in the XBox even seems to spin down) and I need to do a hard reset (button on the Xbox itself) to get it to come back. This afternoon, I was able to get to the Xbox Live Arcade screen before everything froze (no music).

I have to say, this is getting supremely frustrating.

[jeffpobst]

I agree it is frustrating. Nothing has changed since the 22nd to my knowledge. The Microsoft folks who will have the ability to affect change return from their vacation tomorrow as I understand it.

[bunnyfun]

I am still getting the achievment not awarded message - has there been any more information regarding this fix?